Banned for cancelling payments after using coins/services — what should I do? Why was I banned? Trying to connect to server — Error: JQ-016.
If you see this message when you try to connect to the server: "Error. An unexpected error occurred. Please try again later or contact support: Error code: JQ-016", it means your account was blocked for violating the game rules: "Banned for cancelling payments after using coins/services".
We detected chargebacks made to obtain the Battle Pass, coins, or boxes without an actual payment. These actions are considered fraudulent and violate our Terms of Service.
Depending on what was cancelled, you need to restore and pay for the cancelled purchases.
You can restore access to your account by:
Paying for the cancelled Battle Pass or boxes
Settling the required amount so your coin balance become positive
You can make the purchase ingame or through our official OXIDE Store (please use your HH ID or Game ID to log in).
Once the debt is cleared, the ban will be lifted automatically. If your account remains banned after payment, please contact support and select the ban reason: Ban Appeal: Payment Cancellation.
Ban Appeal: Payment Cancellation
Your account has been banned due to a payment cancellation or chargeback. To resolve this issue, please settle the outstanding balance and submit an appeal below with your transaction details.
Your account has been banned due to a payment cancellation or chargeback. To resolve this issue, please settle the outstanding balance and submit an appeal below with your transaction details.