How can we help you?

Featured articles

Updates and events

I can’t see the update in the store. What should I do?

Payments and Purchases

How can I purchase coins and other items where Google Play or the App Store are unavailable (on a PC)?

Troubleshooting

!!!A new update has been released!!!

Troubleshooting

I live in Russia and can't connect to the servers - what should I do?

Getting started

About the game

I’ve downloaded the game, what’s next?

What is the core gameplay loop?

What should I do when starting out?

What languages is the game currently translated into?

Account and Access

What is HH ID and what is it for?

How to link account and save Progress?

How to log out or change accounts?

I can’t change my region. What should I do?

Can I transfer account between platforms?

View all 9 articles

Payments and Purchases

Where can I buy coins?

How can I purchase coins and other items where Google Play or the App Store are unavailable (on a PC)?

What is PREMIUM? How to become a PREMIUM player?

Loyalty System - Oxide Web Shop

What is the Store in the Lobby?

View all 17 articles

Membership

What is the Membership and where do I find it?

What Membership options are available and how many coins do I get?

How do I purchase a Membership?

What is the difference between a one-time purchase and a subscription?

What is the +100 coin bonus for the first subscription?

View all 10 articles

Battle Pass

What is the Battle Pass?

How does the reward track work in Battle Pass?

What is Elite and Elite+ Battle Pass?

What are Daily and Weekly Missions in Battle Pass?

Can I purchase Battle Pass levels?

View all 13 articles

Invite Friends & Earn Coins

Invite Friends – Get Rewards!

Gameplay

What are Weapon Attachments?

What is the Workbench? How do I unlock weapons, armor, and craft ammo?

What are Skins?

What is the Craft Menu? What is Quick Craft / the new crafting menu? Why does the craft menu look different now?

What are metal window bars and how do they help defend my base?

View all 80 articles

Servers & Game Modes

What are Newbie Servers? Why has my server disappeared?

What is a wipe and how to know when it will happen?

Server Modes and Filters in OXIDE

What is DeathMatch mode and where do I find it?

What are the new game modes DeathMatch (DM) and Team DeathMatch (TDM)?

View all 6 articles

Settings & Customization

How do I change my nickname, language, microphone?

How do I customize controls, button layout, sensitivity, and sprint mode?

How do I set up gyroscope aiming and adjust gyroscope sensitivity?

How do I improve FPS, fix lag, and change graphics quality settings?

How do I turn on or off attack, decay, wipe, and event notifications?

View all 11 articles

Updates and events

I can’t see the update in the store. What should I do?

Are there seasonal events?

Beta test

I can’t join the Beta. What should I do?

Do you want to participate in beta testing of new game versions? What to do?

I want to leave the beta test - how can I do that?

Troubleshooting

The game is not installing?

Can’t connect to the server. I click, but nothing happens - it doesn’t connect.

Why is crafting for weapons, ammo, or armor locked?

PC Optimization Guide: Graphics, Mouse, and Keyboard Setup. Problems on BlueStacks?

Why doesn’t the language change when I switch it?

View all 15 articles

Safe & Fair Play

Banned for cancelling payments after using coins/services - what should I do? Why I was banned?

Report a cheater

Report insults or Offensive Behavior

Why was I banned for cheating?

I was banned — what should I do? / Меня забанили — что делать

How to contact us?

How to contact us?

Which social media platforms are official and how to access them?

Where do I contact support - is it through Discord?

How to become a Creator? (Creator Program / Collaboration)