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Featured articles

Updates and events

I can’t see the update in the store. What should I do?

Payments and Purchases

How can I purchase coins and other items where Google Play or the App Store are unavailable (on a PC)?

Base Objects & Interactables

What is the Safe, how do I open it, and how do I take items out?

Payments and Purchases

What is the Store on Server? Why is it unavailable on premium servers?

Troubleshooting

I live in Russia and can't connect to the servers - what should I do?

Getting started

About the game

I’ve downloaded the game, what’s next?

What is the core gameplay loop?

What should I do when starting out?

What languages is the game currently translated into?

Account and Access

What is HH ID and what is it for?

How to link account and save Progress?

How to log out or change accounts?

I can’t change my region. What should I do?

Can I transfer account between platforms?

View all 9 articles

Payments and Purchases

Where can I buy coins?

How can I purchase coins and other items where Google Play or the App Store are unavailable (on a PC)?

What is PREMIUM and PREMIUM PLUS? What does each one give, and which should I choose?

How can I buy PREMIUM and PREMIUM PLUS for a friend?

How does the Battle Pass XP bonus work with PREMIUM PLUS?

View all 21 articles

Membership

What is the Membership and where do I find it?

What Membership options are available and how many coins do I get?

How do I purchase a Membership?

What is the difference between a one-time purchase and a subscription?

What is the +100 coin bonus for the first subscription?

View all 11 articles

Battle Pass

What is the Battle Pass and how is the screen organised?

How does the reward track work in Battle Pass?

What is Elite and Elite+ Battle Pass?

What are Daily and Weekly Missions in Battle Pass?

Can I purchase Battle Pass levels?

View all 14 articles

Invite Friends & Earn Coins

Invite Friends – Get Rewards!

Gameplay

What are Weapon Attachments?

What is the Workbench? How do I unlock weapons, armor, and craft ammo?

What are Skins?

What is the Craft Menu? What is Quick Craft / the new crafting menu? Why does the craft menu look different now?

What are metal window bars and how do they help defend my base?

View all 85 articles

Servers & Game Modes

What are Newbie Servers? Why has my server disappeared?

What is a wipe and how to know when it will happen?

Server Modes and Filters in OXIDE

What is DeathMatch mode and where do I find it?

What are the new game modes DeathMatch (DM) and Team DeathMatch (TDM)?

View all 6 articles

Settings & Customization

How do I change my nickname, language, region and microphone settings?

How do I customize controls, button layout, firing modes and sprint mode?

How do I set up sensitivity and gyroscope aiming?

How do I improve FPS, fix lag and change graphics settings?

How do I turn on or off attack, decay, wipe, friends activity and event notifications?

View all 14 articles

Updates and events

I can’t see the update in the store. What should I do?

Are there seasonal events?

Beta test

I can’t join the Beta. What should I do?

Do you want to participate in beta testing of new game versions? What to do?

I want to leave the beta test - how can I do that?

Troubleshooting

The game is not installing?

Can’t connect to the server. I click, but nothing happens - it doesn’t connect.

Why is crafting for weapons, ammo, or armor locked?

PC Optimization Guide: Graphics, Mouse, and Keyboard Setup. Problems on BlueStacks?

Why doesn’t the language change when I switch it?

View all 15 articles

Safe & Fair Play

Banned for cancelling payments after using coins/services — what should I do? Why was I banned? Trying to connect to server — Error: JQ-016.

Report a cheater

Report insults or Offensive Behavior

Why was I banned for cheating?

How to contact us?

How to contact us?

Which social media platforms are official and how to access them?

Where do I contact support - is it through Discord?

How to become a Creator? (Creator Program / Collaboration)